Tuesday, January 14, 2020

Practical lessons to deliver premier customer service under tough situations

Some of the practical lessons to deliver premier customer service include:-Effective communication. This is very essential in every business for it ensures understanding between the employer and the employees towards the customers in tough situations. The source of conflict and misunderstanding is inadequate communication in all set of organization. Communication enhances understanding of the concepts and ideas which is very crucial in how teamwork operates and in making of decisions.Listening ability and proving to the customers that you are listening is very crucial for it enhances proper understanding in the organization. Another lesson is practicing how to relate with customers by adding value to the customers and making sure proper information is conveyed to the right people (Woirhaye, 2006). One should be focused and have passion. The personality of selective service should be eliminated in the business for it leads to downfall that supports negative culture.The ability to hand le customer complainants is of utmost importance for they often rise in every organization. One should be very careful for the things one say to the complaining customer for it can lead to relationship building or relationship salvaging and this affects business directly. Anger management is another practical lesson that employer and the employee should learn in order to deliver premier customer service. While dealing with difficult clients in tough situations, it is important to stay calm even when the customer results to insults.When faced with this situation, it is important to stay calm and think carefully before you say anything. This is because anger can lead to one saying things to the customer that can lead to regretting later. The employer and the employees should not expect the behavior of the customers to be exactly as they (employer and employees) behave. When faced with a difficult customer, it is important to lighten up and use humor. This helps in releasing the tensio n (Customer Service Zone, 2010).

Monday, January 6, 2020

Financial Analysis of Ab Inbev Essay - 2922 Words

Financial Analysis of AB InBev Debra Griffin Shorter University Managerial Accounting ACCT 5300 Dr. Amy Austin-Savage October 31, 2012 Financial Analysis of AB InBev A Brief History of Anheuser-Busch The Anheuser-Busch InBev Company (AB InBev) was established throughout the years through mergers and acquisitions. AB InBev is the largest brewery in Jupille, Belgium. They operate in North America, Latin America, South America, Europe, and Asia Pacific. Due to political upheavals in Germany and Bohemia in 1848, many German immigrants settled in St. Louis, Missouri (â€Å"Anheuser-Busch,† 2011). Eberhard Anheuser was a trained soap maker and became part owner of the Bavarian Brewery. By 1860, he bought the investors’ shares†¦show more content†¦The change in working capital was $1,183m resulting in an increase of $2,581m of cash flow from operating activities. There was a negative increase in the investing and financing activities, $185m and $2,239m respectively. In 2010, AB InBev had a net increase in cash and cash equivalents of $602m and $759m in 2011. Overall, in 2011 AB InBev realized $39 billion revenue (AB InBev, 2011). The Balance Sheet When assessing the financial report, it may be difficult to see positive revenue. In order to understand, one must know how interpret the financial statement as a whole. The balance sheet provides information about AB InBev’s assets, liabilities, and shareholder’s equity. Assets are things that a company can sell or use. These items include physical property, inventory, equipment, etc. Intangibles are also assets – things that cannot be touched, but nevertheless have value, i.e. patents and trademarks, investments the company makes. And of course cash is the main asset. Liabilities are amounts that the company owes to others. These amounts can include a loan secured to launch a new product, rent for use of a factory, or money owed to a supplier, etc. Liabilities also include future obligations, i.e. goods or services promised to be provided in the future. Shareholder equity (or capital or net worth) is the money that would be left if a company sold all of its assets and paid off allShow MoreRelatedAnheuser Busch Inbev1930 Words   |  8 Pages a. The module focuses on the company’s/division’s business level strategies and global strategies. You will need to answer the following questions. Anheuser-Busch Inbev is one of the largest breweries in the world. â€Å"Currently, Anheuser-Busch InBev has a product list of more than 200 beers, including global best-sellers Budweiser, Stella Artois, Beck’s, multi-country brands like Leffe and Hoegaarden, and strong â€Å"local jewels† such as Bud Light, Skol, BrahmaRead MoreAnalysis Of Porter s Five Forces Of Competition Framework1539 Words   |  7 Pagesapplication of industry analysis. This includes using the information available to forecast the potential profit in an industry. This is done in three stages which include: looking at how the amount of competition and profit to examine the industry’s current structure, identifying trends within the industry that are changing it, and identifying how those changes will affect the five forces of competition and profitability (Grant, 2010; pg. 78-79). The application of industry analysis also includes usingRead MoreAnhauser Busch Balanced Scor e Card5602 Words   |  23 Pages|Anheuser-Busch InBev | | | |[pic] | | Read MoreCorporate Industry : A Global Market Governed By Cross Border Takeovers And Growth Through Acquisitions1855 Words   |  8 Pagesmarkets only. 1.1 The Acquisition On November 10, 2015, Anheuser-Bush InBev and SABMiller announced and agreement under which AB InBev will acquire SABMiller for $107bn combining the two largest breweries into one that will control half of the industry’s profit and that will be listed in Brussels, Mexico and Johannesburg markets. The deal it is expected to be completed in the second half of 2016. More precisely, the Belgian company AB InBev will pay $67() for each share in SABMiller, the price offeredRead MoreManagement Board7980 Words   |  32 PagesBeer Industry Budweiser and Tsingtao 12/17/2010 MIBO ------------------------------------------------- Group 3.4 Table of Content Introduction 3 Literature review 4 Conceptual framework 4 Background 5 Tsingtao 5 AB InBev 6 Pest Analysis 7 Budweiser 7 Political Factors 7 Economic Factors. 8 Sociocultural Factors. 8 Technological Factors. 8 Tsingtao 8 Political Factors 8 Economic Factors 9 Sociocultural Factors 9 Technological Factors 9 Research 9 SubquestionRead MoreBusiness Analysis : Sabmiller Plc2024 Words   |  9 Pages 2. Business analysis 2.1 Business description SABMiller plc is one of the largest brewing companies in the world, which specializes in production and delivery of beers and carbonated soft drinks. This multinational corporation operates in five regions including Latin America, Africa, Europe, North America and Asia Pacific. It was founded in 1895 in South African and is headquartered in London, the United Kingdom. SABMiller pays attention to shareholder value creation and aim to provide superiorRead MoreBusiness strategy Corona Essay2978 Words   |  12 Pagesso easily. They reacted quite intensely. Modelo lost the first place position in its local market to FEMSA but it still kept its place in the US market. Its rivals never stop reacting that’s when Modelo’s facing tough times. This report provides analysis, evaluation, and recommendation for Modelo. Industry competitive environment It is currently at the multi-country level since there are still a lot of untapped markets around the world especially in Asia and Africa, hence, possibility in marketRead MoreSabmiller Case Study Solution775 Words   |  4 PagesCASE STUDY ANALYSIS March 21st 2014 CASE STUDY SABMiller CASE STUDY ANALYSIS CASE STUDY – SABMiller SABMiller SABMiller is a multinational brewing and beverage company, older than the state of South Africa, where it originated. It is the worlds second-largest brewer (after AB InBev). Brands: Fosters, Grolsch, Miller Brewing Company, Peroni Nastro Azzurro, Pilsner Urquell†¦ Global Presence: It has operations in 75 countries across Africa, Asia, Australia, Europe, North America and SouthRead MoreExternal Environment Of The Brewing Industry1774 Words   |  8 PagesIntroduction This report will examine the external environment of the brewing industry using a PESTEL analysis and the internal capabilities of ABInBev using a value chain analysis in order to determine how the firm appears to compete. Following this, strategies for improving the competitive position of the company will be outlined. ABInBev is a multinational beverage and brewing company based in Belgium. It is the largest brewer in the world with a 20.8% market share (Statista, 2016) and isRead MoreThe Legal, Ethical, And Social Responsibility Ramifications Of Anheuser Busch Inbev s Beer Products4850 Words   |  20 Pagesethical theory, Kantian theory, and social contract theory. It was also against the social responsibility principles. â€Æ' Table of Contents Introduction 4 Legal Analysis 5 Ethical Analysis 7 Utilitarian Ethical Analysis 7 Kantian Ethical Analysis 10 Social Contract Ethical Analysis 12 Social Responsibility Analysis 13 Conclusion 17 References 19â€Æ' Introduction When an advertisement or promotion has any representation, omission, or practice that misleads consumers, there is

Saturday, December 28, 2019

Lord of the Flies Essay - 1591 Words

Lord of the Flies The main theme of Lord of the Flies is that moral nature is not instinctive in mankind. There is a capacity for evil in all people, and their morality is superficial. Nonetheless, it is this moral integrity that must continue in order for a person to be ethical, for society to be maintained, and to keep society from falling in on itself. Society holds everyone together. Without the rules and the structure, evil in everyone becomes more prominent, and ideals, values, and basics of right and wrong are forgotten. Without societys rigid rules, chaos and savagery come to light. There are also a number of secondary themes in the book such as: people will abuse power when it is not earned; people will degrade others to†¦show more content†¦His nickname parallels the wild pigs that are hunted on the island, and it also represents his intelligence. Piggy portrays clear-sightedness and intelligence. He tries to keep peace and clings to civilization, and he is the smartest boy on the island even though he has no social skills. He does not like strenuous work so he refrains from physical work. His only contribution to survival on the island are his specs which become very important in lighting the signal and cooking fires. The two boys together find a conch shell which comes to represent democracy and order, and the high hand of authority. Ralph blows it to bring together any other people that might be on the island. Soon a crowd gathers. The boys are made up of bigguns and littluns, the bigguns being around twelve years old, and the littluns being around five or six. Immediately the conch is seen as a token of respect, so it is always used to call meetings. We are now introduced to the rest of the main characters. Jack Merridew is the leader of the boys choir. His name means one who supplants reflecting his use of force, and it is derived from Hebrew. He will come to represent savagery, anarchy, and anger. He is about the same age as Ralph. Simon is a bit younger than Jack and Ralph, but he is still a biggun. He represents pure goodness, and he is seen as a Christ figure. He has a positive outlook of being trappedShow MoreRelatedThe Lord Of The Flies1262 Words   |  6 Pages2015 Lord of the Flies Research Paper Evils are what drive all of the negative things in society. Characteristics of evil are all around us in our everyday lives. political leaders, celebrities, People we idolize show characteristics of evil. Even small insignificant roles in society hold certain evils in their motives. Throughout this story these evils were for once boldly stated for all to understand. The games the boys play,the fire they set, and their rescue, in the Lord of the flies showsRead MoreThe Lord Of The Flies1468 Words   |  6 PagesThe Lord of the Flies tells the story of a group of English schoolboys marooned on a tropical island after their plane is shot down during a war. Though the novel is fictional, its exploration of the idea of human evil is at least partly based on Golding’s experience with the real-life violence and brutality of World War II. Free from the rules and structures of civilization and society, the boys on the island in Lord of the Flies descend into savagery. Golding’ s experience in World War II had aRead More Lord of the Flies1827 Words   |  8 Pageswhich desire to follow through with. William Golding’s Lord of the Flies and John Polson’s Hide and Seek are two prime examples that demonstrate the conflict between civilised behaviour and savagery through their characters’ cultured manners, savage impulses and struggles as they decide who they really are as people. The instinct to follow rules and act in a civilised manner is highlighted throughout the first four chapters of Lord of the Flies, but is especially perceptible in the boys’ behaviourRead MoreLord of the Flies1669 Words   |  7 PagesLord Of The Flies Summary [pic] |Lord Of The Flies Summary - The Island | |Lord of the Flies is set during World War 2 on a tropical island in the Coral Sea. A group of boys survive a plane crash and are| |left stranded on a deserted island with no adults. At first the boys cling to the principles and laws they were taught during | |their upbringing. They call a meeting where they establish rules,Read MoreLord of the Flies642 Words   |  3 PagesThe book Lord of the Flies shows us how humans act when there is a weakly constructed system of power. We see how a group of civilized young men change into a bunch of crazy animalistic beasts over a very short period of time when there is no one who is â€Å"above† them to order them around and set rules. In The Hunger Games we see a society of people grouped into districts who follow the strict rules of the capital. If you question the capital or disobey one rule or show any sign of treasonRead MoreThe Lord Of The Flies1262 Words   |  6 Pages2015 Lord of the Flies Research Paper Evils are what drive all of the negative things in society. Characteristics of evil are all around us in our everyday lives. political leaders, celebrities, People we idolize show characteristics of evil. Even small insignificant roles in society hold certain evils in their motives. Throughout this story these evils were for once boldly stated for all to understand. The games the boys play,the fire they set, and their rescue, in the Lord of the flies showsRead MoreLord of the Flies2048 Words   |  9 PagesIn William Golding’s Lord of the Flies, symbols are illustrated through people, objects, and colors. In this novel, a group of children are faced with the difficulty of living isolated from society after their plane crashes on a deserted island. With no formal civilization, parents, or rules, the kids have the freedom to do as they choose. Throughout the novel, the boys find and use objects on the island that symbolize something of different importance. In Lord of the Flie s, William Golding usesRead MoreThe Lord Of The Flies1385 Words   |  6 PagesLord of the Flies In a life or death situation, desperate people resort to drastic measures. Some people were taught how to survive in brutal situations while others were never taught how to hunt if they were lost in the forest. In this life it’s either we know how to survive in a life or death situation or we learn as we go and do everything possible to stay alive. It is normal for people to experience immoral behavior due to the environment they are in and there is not much that can be done. IRead MoreThe Lord Of The Flies1111 Words   |  5 PagesThe Lord of the Flies Research Project While the World War II was in act, Adolf Hitler once incited â€Å"You only have to kick in the door, and the whole rotten structure will come crashing down†(Adolf Hitler). The structure coming down symbolizes the fact that the boys’ structure of order, and civilization came crashing down as well. This is found throughout the book. Adolf Hitler is known for his dictatorship, his exquisite leadership skills, and violent warfares.. He uncovered that leadership skillsRead MoreThe Lord Of The Flies2105 Words   |  9 PagesBefore starting The Lord of the Flies, a lone question that summed up the entire book was proposed: Are humans good or evil? Though it may not seem like a puzzling question at first, everything inside, and outside of the book makes it more complicated. If we are evil, then everyone would be turned against everyone else from the start, and if we are good, we would always be for everyone else at the beginning. Neither is present in the real world, bring up the question, what is humanity’s true goal

Friday, December 20, 2019

Peer Pressure - 2910 Words

Good Debate Topics Bored of the same old debate topics repeated and reiterated at every competition? Here are a few good debate topics that you can choose from for the next time you organize a debate. As a student, one topic which I remember always making the rounds of the debating circuit was, does violence in television and movies influence the way children behave? By the end of my learning years, I was sure that I had heard every argument that could have been made about the topic. After all, how many examples can you give from television and how many instances of juvenile delinquency can you cite that resulted from watching a violent film? Yes, violence has permeated the media but can we for once stop making it the staple fodder for†¦show more content†¦Ã¢â‚¬ ¢ Recycling should be compulsory. †¢ God: myth or reality? †¢ Sex education - when is the right time to start it? †¢ Media censorship - a necessary change? †¢ Should the legal age allowing consumption of alcohol be raised? †¢ Abortion - should it be banned. Good Debate Topics for College Students College students are young adults who have informed opinions and the wherewithal to express themselves in a concise and intelligent manner. Given below are a few informative speech topics for college students. †¢ Evolution or creation: how did human beings come about? †¢ Nuclear proliferation: will development of nuclear weapons fuel a third world war? †¢ Quarter life crisis is the new midlife crisis? †¢ Is the world going to end in 2012? †¢ US military involvement in Iraq has done more good than harm. †¢ Is co-habitation the replacement for marriage? †¢ Human cloning should be allowed. †¢ Will there be another Holocaust? †¢ Do newborn babies remembers their past life? †¢ Media consolidation: pros and cons. †¢ Should same-sex partners have the same rights as heterosexuals? †¢ Are we overworking ourselves? †¢ The United States should eliminate its own weapons of mass destruction - do you agree or disagree? †¢ Is the American dream overrated? †¢ Is it justified to give a dictator a tit-for-tat treatment? †¢ The Roman Catholic Church policy forbidding the use of contraception should beShow MoreRelatedTaking a Look at Peer Pressure761 Words   |  3 Pages Peer pressure. No one can hear those two words and not feel bad in some way. Peer pressure happens in every school. Teens are being torn down by other teens. It is not okay to hurt anyone no matter what. Every year some kid runs away from home probable because of being peer pressured, peer pressure must be dealt with some way or another. If putting up laws helps get rid of peer pressure its worth it. Teen peer pressure has become a big problem in schools, and teens should be required to go aRead MoreThe Guide To Peer Pressure Essay949 Words   |  4 PagesPeer pressure should not be allowed because it may result in bad choices for the person experiencing it. Many kids entering high school, or middle school start experiencing all different kinds of peer pressuring. Whether it is encouraging you to join choir, track, or dance. But, sometimes your friends can be pressuring you to try very dangerous things. For example, drugs, drinking, and dares that lead to very hard consequences. This is one of the toughest issues a teenageer will face. They feelRead MorePeer Pressure1013 Words   |  5 PagesPeer pressure From Wikipedia, the free encyclopedia Peer pressure is influence that a peer group, observers or individual exerts that encourages others to change their attitudes, values, or behaviors to conform the group norms. Social groups affected include membership groups, in which individuals are formally members (such as political parties and trade unions), or social cliques in which membership is not clearly defined. A person affected by peer pressure may or may not want to belong to theseRead MoreIs Peer Pressure Necessary?1047 Words   |  5 PagesIs Peer Pressure Necessary? By Hannah â€Å"Come on! Don’t be a wimp!† Words floated around Mike’s head. He was dizzy from all the things his supposed friends said to him. â€Å"You’re such a loser. Man up.† Mike dropped to the ground. Another voice hovered near his head. â€Å"Just do it.† Mike took the cigarette from his friend’s outstretched hand. It would be okay, right? Just once. Just once to fit in. He pushed the cigarette closer to his mouth, closing his hand around it like in the movies. It did notRead MorePeer Pressure Speech1520 Words   |  7 Pagesreally leading? There are two kinds of peer pressure. The Positive kind, and the Negative kind. The positive kind of peer pressure is, being pressured or convinced to do a certain task that you may not have had the confidence to complete or to do yourself. Another kind of positive peer pressure is when friends convince you not to do something that may not have been in your best interest. Negative peer pressure is just what it sounds like—It is when Peers try to make you think that they know whatRead MoreThe Problem Of Peer Pressure953 Words   |  4 PagesOf course everyone is different, but most teenagers deal with the same problems. Peer pressure, beauty, responsibility, and the future, are common for a teenager of all ages to face. These â€Å"problems† do not always have to be problems, most of the time they are out of worry. Friends play an important role in life, peer pressure is being influenced, but is not always by a friend. When thinking about peer pressure drugs and alcohol come to mind. Most teenagers try drugs or alcohol out of fear.Read MorePeer Pressure Essay693 Words   |  3 Pagesgeneration. Peer Pressure. We have all at one stage in our lives, experienced it. We all know what it feels like to be pressured by a peer. Peer pressure today impacts on kids of my generation in a huge aspect. Teenagers feel social pressure in numerous ways such as clothing, music and entertainment choices, to unsafe areas such as drugs, alcohol and smoking. During adolescence, kids emphasize their independence and explore their identity. Yet they still crave the approval of their peers and worryRead MoreEssay on Overcoming Peer Pressure573 Words   |  3 PagesThe ugly reality is that peer pressure reaches its greatest intensity at just the age when kids tend to be most insensitive and cruel. -- Walt Mueller, Understanding Todays Youth Culture Overcoming peer pressure always proves to be a challenge; being in the moment with the intention of rejecting the pressure tends to breed fear. There are all types of pressures in life from people, to possible addiction causing agents, and the desire to have fun. Personally at UC Irvine people may say thereRead MoreThe Effects Of Peer Pressure On Youth1237 Words   |  5 Pagesaccomplish goals. Peer pressure has been identified as a big impact on teenagers, and contrary to popular belief, Secure Teen (2013) has found that peer pressure may encourage positive influences on our youth. To promote motivation and a high self-esteem students could participate in groups to thrive in the classroom. These groups would be called N-I-A-F (No-one is a failure), not a typical study group or therapy, a community of academic socializing to motivate students toward success. Peers would encourageRead More Negative Peer Pressure Essay1511 Words   |  7 Pages This is usually the typical outcome o f a scene like this. It is called peer pressure. It can be disguised in many different forms. In this essay I am going to look at different ways in which teenagers can be influenced by peer pressure. Many teenagers experiment with cigarettes, drugs or alcohol. It is likely that they take their first cigarette, drink or drug because of pressure from peers or friends. The influence of friends who smoke is the main reason teenagers

Thursday, December 12, 2019

Migrant Entrepreneurship in the 19th And 21st- myassignmenthelp

Question: Discuss about theMigrant Entrepreneurship in the 19th And 21st Century. Answer: Introduction Immigration has been and remains to be a concern in countries like the United States. Increased number of immigrants in the UK or the US have negative implication in that they are able to drain the economy of the country (Rath et al. 2016). Many people, who have not researched on the economic implications of migrants, bring up the facts of migrants draining the country economically. When well researched, findings show that the highest percentage of United States economy relies on the entrepreneurial activities of the migrants; this is contrary to the majoritys opinion (Crush Ramachandran 2016). As defined by Isla and Rialp (2013), migrant entrepreneurs are foreign-born individuals who get their way into a foreign land with an entrepreneurial mindset, establishing and owning businesses within the foreign land. They are creative enough to come up with unique business ideas, which stand out leading, to the expansion of the economic activities. The establishment of these businesses the economy of the host country is boosted. Migrant entrepreneurs make new products and services available to the host country, (Nathan 2014). Most migrants have one characteristic in common, the entrepreneurial characteristics supported by the cross-cultural experiences. Migrants come from different cultures, and once they get into a new culture, they are able to introduce or fill the available business gaps. The gaps filled by the entrepreneurial migrant are unique and rarely can the host fill them, (Vandor Franke 2016). In many years, migrant entrepreneurship has been changing. There is a great difference in the entrepreneurship of 19th century and that of the 21st century. This paper analyses various differences and similarities in the migrant entrepreneurs in both the centuries. It also gives the challenges faced by both entrepreneurs represented in the different centuries and how they addressed their challenges. Similarities and Differences in Migrant Entrepreneurs in both the 19th and 21st Century Migrant entrepreneurs are known historically for their continuous and well-established social and economic innovations. These entrepreneurs are able to identify a particular business gap and fill it. In both the 19th and 21st century, these entrepreneurs had a goal and vision that they want to achieve. In both cases, the entrepreneurs had business ideas to be materialized. For instance, entrepreneurs in the 19th century were able to follow their dreams of wealth, success and personal fulfillment; this is also evident in the 21st-century entrepreneurs. The 19th-century entrepreneurs were able to create a goal and work tirelessly taking risks, managing costs and ensuring that they give back to the community. In the 21st century, we see the same happening. Entrepreneurs are risk-takers and they work passionately and tirelessly to achieve the set goals, (Busse 2011). Comparing the historical experiences of both the migrant entrepreneurs in both centuries, one factor stands out clearly. Most of the migrants move out of their country to host country to exploit the available resources that are not in their original land. For instance, the most successful businessmen in the 19th century who were migrants moved out of their country due to economic constraints. They moved to America, which was economically ahead of their country to exploit the available resources. Migrant entrepreneurs in both the century have a cultural difference with their host countries. The cultural difference existing between the migrants and the host country provides the business ideas for the migrants. (Bhachu, 2017). For example, the richest man and a successful German- American entrepreneur in the 19th century, Claus Spreckels, moved out of Germany to America and he identified many business gaps that were unfilled, due to cultural differences. This enabled him to run top in t he establishments. In the 21st century, entrepreneurs are also being driven by similar experiences. The desire to exploit once the comfort zone becomes unbearable. Due to the excessive competitions within motherlands, most people opt to have their business established in other countries. In order to be successful, family and ethnic networks are important in making one economically stable in the host country. Most of the entrepreneurs entered the host country using family connections and were helped to build a good foundation. The ethnic solidarity in the form of loans, cooperation, advice, information and extended families are seen to be very important for success in the host country (Brettell Hollifield 2014). Without these, one would have to undergo a lot of struggle to achieve the same. Currently, it also takes family connections to enter the United States legally for permanent residence and to get the prerequisites such as ID for performing business activities (Brettell Hollifield 2014). . This makes it difficult for migrant entrepreneurs who make their way in the host country with no one of the same ethnic background or family around to help them. Migrant entrepreneurs of the 21st century are able to get good reception in the host country due to the revised im migration policies. Opportunities for jobs are equally given to migrants as to the host citizens (Brettell Hollifield 2014). This has made it possible for entrepreneurs to develop and establish in different host countries. The entrepreneur in both the 19th and 21st Centuries possessed similar values such as strong personality traits; they were determined, ambitious, focused to success, risk takers, good managers of cash and ready to deliver to the community (Khan 2015). Innovation being the center of entrepreneurship has more relevance now than in the 19th century. Back then, entrepreneurs such as Claus majored on bridging social challenges such as poor communication, poor transport, processing of foods as value addition, inventing better tools and farming techniques among others. The 21st century entrepreneur has to have deeper understanding of technology, use technology in driving business processes and cut costs (Boyles 2012). Entrepreneurs have to learn the market, understand the challenges of the 21st century customer and use these challenges to create a business idea (Boyles 2012). Innovation between migrant entrepreneurs in the 21st and 19th century are quite different. The major differences that exist between the migrant entrepreneurs in the 19th century and those in the 21st century are the already developed transport systems and technology in this century. Initially, the entrepreneurs had difficulties in the transportation of various goods from one country to another due to poor infrastructure. The only available means was shipping that was expensive and time-consuming. Today, many entrepreneurs are enjoying the well-developed infrastructures. Technology advancement that was laid by initial investors made it easy for 21st-century entrepreneurs. In the 19th century, the technology was poor creating a tedious time for the entrepreneurs (Khan 2015). The migrant entrepreneurs both in the 19th century and 21st century had unique challenges to deal with. Some of the challenges experienced in the 19th century and the 21st century are similar with others being totally different. In the 19th century, there was a challenge of an inadequate transport system. Entrepreneurs had difficult times in transporting raw materials from one country to another since the transport system was poor. They incurred a lot of expenses on the entrepreneur minimizing the profit margin (Boyd 2017). Development of infrastructure thereafter helped to ease the cost of transportation. Entrepreneurs like Claus Spreckels identified this business idea and developed the improved shipping systems that are important for the transportation of goods and materials. Poor networking systems in the 19th century were an additional challenge to poor transport. There was no internet and the internet applications that would help to ease the work of data collection, data storage, and analysis. Entrepreneurs were forced to handle this manually, which became a challenge to innovations (Keenan 2017). In the present times, entrepreneurs have the advantage of using the internet for networking, advertising their businesses, interacting with customers and even selling their products online (Schneider Aguiar 2016). There is internet where everyone is able to access and do more research on the business idea. In the 19th century, most of the migrant entrepreneurs had to support themselves financially. There were no financial firms that were willing and ready to offer loans except to the well-established entrepreneurs like Claus Speckles. This made it difficult for most entrepreneurs to access finance (Haltiwanger et al. 2016). The 21st century is full of opportunities where entrepreneurs can get capital to start and sustain their startups. Venture capitalists and angel investors are now more common. Apart from choosing to finance a viable startup to a tune of almost $1,000,000 for a stake in ones company, they offer advice and mentorship to modern day entrepreneurs until their ventures are stable (Wong, Bhatia Freeman 2009). The huge number of financial institutions makes it easier to finance a startup in this dispensation. Entrepreneurs though find it difficult accessing loans from banks and other financial institutions when they do not have the favorable credit history to access big lo ans (Jones et al. 2014). In this paper, the data used are secondary data that was obtained from two articles. One of the articles represents a migrant entrepreneur in the 19th century with the other representing a migrant entrepreneur in the 21st century. Claus Spreckels: A Biographical Case Study of Nineteenth-Century American Immigrant Entrepreneurship is the article used in understanding the migrant entrepreneurial in the 19th century. For the 21st century, a case study with the name the Empire of giggle. These two articles were used to study the differences and similarities between the two characters in mind. Generally, the two helped us draw a conclusion on the topic under study. Generally, the two helped us draw a conclusion on the topic under study. From the study of the two articles, various factors are seen to be similar in both the 19th and the 21st century. From both studies we get to understand that there was a particular reason behind their emigration, self-motivation and determination have been seen to be driving the two, cultural differences was the center for their businesses ideas. Family and ethical networking are also shown to be essential for the success of the enterprise. There were many areas of considering that were studied to help understand the similarities and differences in the two case studies. The following are some of the factors considered: Intellectual property, innovation, and knowledge are important as far as completion is concerned. Intellectual property will help most of the entrepreneurs to be ahead of their competitors. They are able to protect their businesses and give room for more developments. Competitors cannot import or export the products without your knowledge. It also helps one secure loans and credit cards from, financial institutions (Hovenkamp Carrier 2016). Combined with innovation and knowledge, entrepreneurs are able to be innovative enough to capture the available market. They have to think beyond the nose to ensure customer satisfaction. For this to happen, then full knowledge and understanding of the market, financial abilities, competitor knowledge is necessary (Block et al. 2013). The use of these factors is seen in the case study of Claus Speckles where he is always alert on his competitors never giving them room to defeat him. He goes further to spend time getting knowledge on one of his bu siness ideas making the idea and the actual results blossom. Ethnicity, culture, network and seed capital have been shown in the two scenarios. Ethnicity network is important in that it gives one advantage over an opportunity that one who has no ethnic relations around (Hogberg et al. 2016). The culture of an individual will also determine the kind of business ideas generated. Individuals from less disadvantageous countries may think shallowly as compared to their fellows from a well-established country. Full understanding of culture can help one identify business idea. Proper networking is important, both family networks, and the communication networks as it helps in giving stability to an idea making it stand (Ryan et al. 2015). This is evident when Claus gets to States and through ethnic relations secures a job and finally, through family networks buys his first business of retail and wholesale products. For any successful business, it has to identify its market and the market niche. Identifying the market for the product is not enough, but one has to draw the market niche. This involves the identification of a specific need that is required by consumers and satisfying their need (Ward 2016). It identifies a product or a service that is not being addressed by other providers. From the two cases, we see every person trying to get a unique product from the rest of competitors. Claus kept on changing from one product to another just to remain unique in the service provision. The Max family is also tried to narrow down it's business ideas so that it targets a particular market. Businesses established in different countries have the set legal and regulatory categories that help it to run. These legal and regulatory categories include environmental laws, tax laws, contract laws, license permitting laws and consumer protection laws. These laws have to be adhered to strictly by any business in order to establish. Failure to adhere to this may be a starting point for the closure of the business (Bradley Klein 2016). From the study cases, we see Claus being able to pay tax under the requirement tax law of the United States; he established good consumer protection law, where he could regulate prices to favor his consumers. This factor has been seen to help him be above the competitors. Entrepreneurship is an entity in which there must exist a competition. Allowing a competitor to gain a competitive advantage over ones business is a step towards failure (McDonald Eisenhardt 2014). One should take every competition positively and use position strategy to gain competitive advantage. Claus, from the case study, left his competitors aping his projects and products, while continually innovating, which made him stay ahead of them constantly. With increased competition in the field of entrepreneurship, an entrepreneur has to be sensitive to changes in the business environment in order to ensure maximum productivity (Lechner Gudmundsson 2014). There should always be a need for control. Entrepreneurship as a field has many of its advantages. There is always one other side of entrepreneurship that is not often mentioned; this is the dark side of entrepreneurship. The dark side entails those attributes that an entrepreneur has to possess for success. Among them we have a need for control, sense of distrust to the surrounding people, always avoid negative mindsets, be always patient and persistent and should have personal inspirations. From Claus articles, we are able to see how Claus Spreckels has some of these attributes of the dark side of entrepreneurship. He was self-motivated in everything he did, had control had time for family and time for work, he never trusted people around, he only trusted in himself. The Maxs fami ly are seen to be self-motivated and inspired, and expectant of success despite challenges. They were able to leave their country and family home, just come and exploit the unknown land. They were able to leave their comfort zone for the sake of their business ideas. In any foreign country, an entrepreneur has to adhere to government regulations and requirements (Gibson 2016). This will help in ensuring the atmosphere for the business is conducive. Political lobbying is inevitable in host country if one has to be successful (Pinkse Groot 2015). For example, Claus Speckle was able to establish his company in Hawaii and American West due to his good rapport towards the political leaders. It is important that one establish strong ethical values like loyalty, hard work, self-motivation which will drive them to their success (Ghoul 2016). Ethical values possessed by both Claus and Max's family were the reason for their success. Conclusion Entrepreneurship among migrants has been present from the 19th century up to the present times. Migrant entrepreneurs found ways to be innovative, self-motivated, determined and take risks in the new countries in order to be successful. The 19th and 21st-century migrant entrepreneurs have certain similarities and differences in their situations, purpose, and method of success. Both phased the challenge of acceptance, difficulty in doing business in the host country and difficulty in accessing capital from financial institutions and individuals in the host country. The 19th-century migrants entrepreneurs had to deal with the challenges of poor transport, lack of capital and inadequate communication facilities to make business easier. On the flipside, the 21st century has unique challenges in terms of the high degree of innovation and analytics skills required to win over the market. The 21st century entrepreneur is more advantageous as technology and the internet provide more opportun ity for innovation, makes reaching customers easier, and allows for easy access to data that provide information regarding customer behaviours and wants. Many countries have placed a cap on migrant numbers, but recent studies have shown that host countries actually benefit from them as much. Although this group faces several challenges, determination is always the driving force, which makes them more successful than many citizens of the host countries. References Aliaga-Isla, R. and Rialp, A., 2013. Systematic review of immigrant entrepreneurship literature: previous findings and ways forward. Entrepreneurship Regional Development, 25(9-10), pp.819-844. Bhachu, P. ed., 2017. Immigration and entrepreneurship: culture, capital, and ethnic networks. Routledge. Block, J.H., Thurik, R. and Zhou, H., 2013. What turns knowledge into innovative products? 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